Human Error; Human Error Prevention; Error; Human Performance; Human Performance Improvement; 
Root Cause Analysis; Corrective Action; Process Improvement

HUMAN ERROR PREVENTION
By BW (Ben) Marguglio

Bookinar™ Learning Objectives - you will learn:

•  Human error prevention, problem reporting, root cause analysis, and corrective action terminology;

•  The relationships among culture, beliefs, values, attitudes and behavior;

•  Quality and safety culture and the quality- and safety-conscious work environment;

•  The total quality and safety function;

•  The seven human error causal factors;

•  The four levels of human error;

•  The three levels of barriers to human error; 

•  The four types of barriers within each barrier level; 

•  Techniques by which to make barriers effective;

•  Error-inducing conditions and behaviors by which to counteract these conditions;

•  Non-conservative versus conservative decision thought processes and behaviors; 

•  Coaching to reduce the recurrence of human error;    

•  Root cause analysis using any of the techniques listed in the Outline;

•  Human error root causes;

•  Corrective actions, with an emphasis on preventive corrective action and techniques by which to make corrective action commitments effective;

•  Performance metrics;

•  Defense in depth;

•  Design and management of a program for error prevention, problem reporting, root cause analysis, and corrective action.